Shipping and Delivery

For Apparel & Home Decor

Important Notice: We have resumed our services and below are few safety measures that we are taking to ensure proper safety and precautions in this critical situation.

 SAFETY MEASURES

For our employees’ safety, we will be taking the following measures:

  1. Limiting the number of employees and noting their temperature before entering the premises.
  2. Limiting our production hours to 10 AM to 5 PM in order to clean and sanitize the premises.
  3. Practicing strict social distancing and frequently sanitizing of shared devices.
  4. Wearing safety masks and gloves are a must, in and out of the premises.
  5. Work-from-home for our support and tech team.

We will be carefully monitoring the situation to ensure a safe environment to conduct business until we get back to normal.

PRODUCTION

Since we will be experiencing a backlog of orders, please expect production delays of up to 5 days.

Due to high demand and limited workers, we are facing a delay in re-stocking the products. We will keep you notified when we re-stock the products.

All orders are processed within 24 hours. Your product will be delivered within 10-11 business days. The delay is due to the lockdown situation all over the country. We will resume with our normal delivery time (5-6 business days) once everything is back on track.

Shipping Charges: We have FREE Shipping site wide. Shop freely while spending ₹ 0 on shipping charges on all your orders.

Any queries related to shipping and delivery can be forwarded to support@astrophilia.in and your query will be attended within 24 hours.

For Telescope and Accessories

All the orders will be processed and shipped within 2 days and will be delivered within 7-9 days of the order placed. All items are booked through Delhivery couriers or Indian Speed Post. Additional shipping fee of INR 500 will be applied on all telescope purchase. No shipping fee included in telescope accessories.

All the products are subjected to their availability. If the placed order is out of stock then we will refund the amount (along with the shipping fee) within 2-3 working days if paid online.

For our returns and refund policy, please click here.