For Apparel & Home Decor

Courier Returns:

The default return address is Printrove Products Private Limited, No. 3, Erulappan Street, Sowcarpet, Chennai 600079 for all courier returns that were not delivered to the buyer and were marked as ‘Returning to Origin’. When we receive the returned shipment,we will update you via email.

Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.

Delivery not claimed – If the product is not delivered due to any reason and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases.

Product Quality issues:

In the case of issues related to misprinting or damaged or defective items received, it must be communicated to to us within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.

Action on Returned Orders:

 Orders that are returned due to incorrect addresses or rejected by customers are marked as ‘Returned to origin’ (RTO) once it is received by us. We would store the returns for a period of 30 days from the date of the order being marked as RTO and if there is no claim within the period of 30 days then the order is donated to charity. You will not be allowed to take any action on the returned orders after this period.

 

Cancellations:

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and amount will be refund in your account. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by Us – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your account in the next ledger closing cycle, which is run every 15 days.

For Telescope and Accessories

In general, an item may be eligible for return only for replacement or exchanging any other product to the purchase value within 10 days of the applicable return window if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Has missing parts or accessories
  • Is different from what was ordered

 

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return if the items are not returned according to the above condition

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We will not be liable in any manner for any misuse or usage of such information.

All the refund amount will be processed with 2-3 working days excluding the shipping fee. Shipping amount will only be refunded in case the product is out of stock and the payment has been made via online payment.

Please write us an email at support@astrophilia.in for any return/exchange/refund of the order. Please attach the media file of the product with your order number in the subject line. We will send you further instructions to initiate the exchange.